SHIPPING POLICY

Shipping Policy

At Livenoraq, receiving your order is an important part of the shopping experience.

We work with logistics and shipping providers to help deliver orders safely and efficiently.

1. Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing time is separate from shipping time.

Orders placed during weekends, public holidays, promotional events, or unusually high-volume periods may require additional processing time.

2. Estimated Delivery

For orders shipped to the United States, standard delivery generally takes approximately:

5–12 business days after dispatch

International delivery times vary depending on destination, carrier operations, customs processing, and local delivery conditions.

Delivery estimates are not guaranteed arrival dates.

Available shipping methods, applicable costs, and estimated delivery times may also be displayed during checkout.

3. Shipping Rates

Free Standard Shipping

Eligible orders of US$49 or more qualify for free standard shipping where this offer is available.

Any applicable geographic restrictions will be displayed during checkout.

Orders Below US$49Orders under $49

For orders below the free-shipping threshold, available shipping charges will be calculated or displayed during checkout based on the destination.

4. Tracking Your Order

Once your order has been dispatched, available tracking information will be sent to your email.

Please allow some time for the shipping provider's tracking system to register the shipment.

5. International Orders

International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by authorities in the destination country.

Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.

Customs processing may also cause delivery delays outside our direct control.

6. Shipping Address Accuracy

Please carefully review your shipping information before completing your order.

Make sure the recipient name, street address, unit number, city, state or region, postal code, country, and contact details are accurate.

Once an order has been dispatched, we may not be able to modify the delivery address.

Where permitted by law, additional shipping costs caused by inaccurate or incomplete information may be the customer's responsibility.

7. P.O. Boxes

Some delivery providers may have limitations regarding P.O. Boxes.

Where possible, we recommend providing a complete residential or business address.

8. Multiple Packages

Orders containing multiple products may occasionally be divided into separate shipments.

If this occurs, you may receive multiple tracking numbers and the packages may arrive at different times.

9. Lost or Delayed Shipments

Shipping delays may occur because of weather, carrier disruptions, customs processing, public holidays, local transportation issues, or unusually high delivery volumes.

If tracking information has not updated for an unusually long period, please contact service@livenoraq.com.

We will review the available information and assist with the appropriate next steps.

10. Damaged Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, contact our customer service team within 48 hours after delivery.

Please provide your order number and clear photographs.

Shipping Support

Email: service@livenoraq.com

Livenoraq — Everyday comfort, delivered with care.Livenoraq — Everyday comfort, redefined.