REFUND POLICY
Refund Policy
At Livenoraq, we want every pair of socks you purchase to feel comfortable, wearable, and right for you.
If an eligible item does not meet your expectations, the following policy explains our return and refund process.
1. 30-Day Return Period1. 30-day return policy
You may request an eligible return within 30 days after receiving your order.
To qualify for a standard return, products must generally remain:
- Unused.
- Unworn.New.
- Unwashed.Uncleaned.
- Undamaged.In good condition.
- Unaltered.Unmodified.
- In their original condition.In their original condition
- In their original packaging.In their original, unopened packaging.
- With original labels, tags, wraps, and included materials where applicable.
2. Hygiene Requirements
Because socks are worn directly against the feet and skin, hygiene requirements apply.
Unless required otherwise by applicable law, socks that have been worn, washed, used, or materially removed from hygienic packaging in a way that prevents resale may not be accepted for a change-of-mind return.
This restriction does not affect applicable rights if merchandise arrived defective, damaged, or incorrect.
3. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incomplete, or different from what you ordered, contact:
within 48 hours after delivery.
Please include your order number, a description of the issue, clear photographs of the item, and photographs of the packaging where relevant.
Once reviewed, we may provide an appropriate replacement, refund, or other solution.
4. How to Request a Return
Step 1 — Contact Us
Email service@livenoraq.com and include your order number and reason for requesting the return.
Step 2 — Receive Return Instructions
Our customer care team will review your request and provide return authorization and instructions where the merchandise qualifies.
Step 3 — Send Your ReturnStep 3 – Send Your Return
Package the merchandise securely and follow the instructions provided by our customer service team.
Please do not send merchandise back before receiving return authorization.
For returns unrelated to a quality issue, shipping damage, or fulfillment error, return shipping costs may be the responsibility of the customer unless applicable law provides otherwise.
5. Refund Processing
Once an authorized return has been received and inspected, approved refunds are generally processed within 3–5 business days.
Refunds will normally be issued to the original payment method.
Your bank, card issuer, or payment provider may require an additional 5–10 business days or longer to display the refund after it has been processed.
6. Non-Returnable Items
Subject to applicable law, the following may not qualify for a standard return:
- Socks that have been worn.
- Washed products.
- Items showing signs of use.
- Items damaged after delivery due to improper care or misuse.
- Products missing required original packaging or labels.
- Personalized or customized merchandise.
- Gift cards, if offered.
- Products clearly identified as final sale before purchase.
These restrictions do not override applicable legal rights for defective or incorrectly supplied products.
7. Size or Fit Issues
If you ordered the wrong size, please contact our customer service team.
Unused, unworn, and unwashed products may qualify for return within the standard return period.
Availability of another size or style depends on inventory.
8. Exchanges
If you would like another size, pattern, color, or design, contact:
Depending on availability, we may assist with an exchange or recommend returning the eligible merchandise and placing a new order.
9. Order Cancellations
If you wish to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellation or modification after an order has entered processing or has already been dispatched.
10. Return Address
Do not send merchandise directly to our registered business address unless our customer service team specifically instructs you to do so.
Authorized returns may need to be sent to a designated return facility.
The applicable return address will be provided after your request has been approved.
Return SupportReturn Assistance
Email: service@livenoraq.com
Livenoraq — Comfort backed by thoughtful service.